Privacy Policy

At Enlighten Coaching, we are committed to maintaining the trust and confidence of our visitors to our website or clients. We want you to know that Enlighten Coaching is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. In this Privacy Policy, we’ve provided lots of detailed information on when and why we collect information about you (referred to in this Privacy Notice as 'personal data’), how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

We are required to provide you with the information in this Privacy Notice under applicable law which includes (but is not limited to):

• General Data Protection Regulation (EU) 2016/679 from 25 May 2018 (the "GDPR"), and
• the Privacy and Electronic Communications (EC Directive) Regulations 2003.

This notice, together with our website terms and conditions of use tells you about how we collect, use and protect your personal data if you interact with us through our website, interact with us on social media or during a coaching agreement. If you have any queries about our Privacy Notice, please get in touch:

Email:   info@enlightencoaching.co.uk

Phone: 07933253689

How and when we collect data about you

When you directly give us data
We may collect and store data about you when you interact with us. For example, this could be when you get in touch with us via phone, contact form on the website, email or other method of communication to;

• register for an event 
• submit an enquiry
• give us feedback 
• make a complaint 
• enter into a contract with us

When you indirectly give us data
When you interact with us on social media platforms such as Facebook, Twitter or LinkedIn we may also obtain some personal data about you. The data we receive will depend on the privacy preferences you have set on each platform and the privacy policies of each platform. To change your settings on these platforms, please refer to their privacy notices. You should be aware that Enlighten Coaching has no ownership over these websites who may process your data for their own purposes if you choose to use them.

If our coaching is carried out via Skype or a similar communication application, contact data will be stored within the application for the duration that we are actively in a coaching relationship.

What data we might collect

When you engage with us by phone, mail, in person or online (including website, email and social media), we may collect personal data. This data may include:

i) name
ii) address
iii) email address
iv) telephone number
v) date of birth
vi) job title and details of your education and career
vii) why you are interested in coaching
viii) notes from coaching sessions

Please note that the above list of categories of personal data we may collect is not exhaustive. Any personal data collected will be processed in accordance with the approach outlined in this Privacy Policy.

Data protection law recognises that certain types of personal data are more sensitive. This is known as 'sensitive' or 'special category' personal data and covers information revealing racial or ethnic origin, religion, philosophical beliefs and political opinions, trade union membership, genetics, biometrics (where it is used for ID purposes), information concerning health or data concerning a person's sexual orientation, or sex life.

Use of this site

The use of this site by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use this site that it is important that they communicate with their children about their safety online.

You may only make an enquiry via our site if you are at least 18 years old. Since this is something that we cannot easily verify for ourselves, by making an enquiry or contacting us, you confirm to us that you are at least 18 years old.

How and why we use your data

We will use your personal data for the following purposes:

• Responding to a request: If you contact us with a query, we may use your personal data to provide you with a response. 
• Direct marketing: We will only send you marketing information by email, SMS, or phone if you have given us specific consent. If you withdraw your consent and then subsequently opt in to receive marketing information again, we will comply with your most recent preference.
• Transactional purposes: We will need to use your personal data in order to carry out our obligations arising from any contracts entered into between you and us for services.
• Administration: We may use your personal data to record and deal with a complaint, record a request not to receive further marketing information and for other necessary internal record keeping purposes.
• Protecting your vital interests: We may process your personal data where we reasonably think that there is a risk of serious harm or abuse to you or someone else. 
• Legal, regulatory and tax compliance: Where we are subject to a legal obligation, we may process your personal data to fulfil that obligation.

Lawful Basis of Us Processing Your Data

The GDPR sets out six reasons why we may lawfully process your personal data. When we process your personal information, we will ensure that we comply with at least one of these six lawful basis. We have set these out below:

Where you give us your consent to process your personal data
We are allowed to use your data where you have specifically consented. In order for your consent to be valid:

• You have to give us your consent freely, without us putting you under any type of pressure;
• You have to know what you are consenting to – so we'll make sure we give you enough information to make an informed consent;
• You should only be asked to consent to one processing activity at a time – we therefore avoid "bundling" consents together so that you know exactly what you're agreeing to; and
• You need to take positive and affirmative action in giving us your consent – we're likely to provide a tick box for you to check so that this requirement is met in a clear and unambiguous fashion. 

Where we have sought your consent, we will only process for the purposes we specified at the time you provided your data. However, in the future we may wish to process your data for a different purpose as long as the new purpose is one you might reasonably expect, and we will notify you of it beforehand, seeking fresh consent if required.

You have the right to withdraw your consent to these activities. You can do so at any time, and details of how to do so can be found below in the section ‘Your rights to your data.’

We seek your consent for:

• Necessary processing for the fulfilment of your financial interactions. Your decision to engage with these financial interactions is taken as affirmative action that you consent to our processing your personal data for this purpose, including the sharing of your payment details with payment suppliers.
• Direct marketing by email or telephone, we seek your specific consent before contacting you by electronic means for marketing purposes.

We do not think that any of the above activities prejudice you in any way. However, you do have the right to object to us processing your personal information in certain circumstances. If you would like to know more about these circumstances and how to object to our processing activities, please see the "Your rights to your data" section below.

Where processing is necessary for us to carry out our legal obligations 
As well as our obligations to you under our contract, we also have other legal obligations that we need to comply with and we are allowed to use your personal data when we need to in order to comply with those other legal obligations.

An example of a legal obligation that we need to comply with is our obligation to cooperate with tax authorities.

Where processing is necessary for the performance of a contract between you and us
We may have a contract or other agreement in place with you. In order for us to complete our obligations under this contract, we are permitted to process your personal data in furtherance of this contract. If we are discussing matters with a view to enter into an agreement, then the GDPR permits us to process your personal data in this instance also.

Who do we share your data with?

We will only use your information for the purposes for which it was obtained. We will not, under any circumstances, sell or share your personal data with any third party for their own purposes unless the law compels us to:

• We will comply with requests where disclosure is required by law, for example, we may disclose your personal data to the government for tax investigation purposes, or to law enforcement agencies for the prevention and detection of crime. We may also share your data with the emergency services if we reasonably think there is a risk of serious harm or abuse to you or someone else. 
• Tax, audit, or other authorities, when we believe in good faith that the law or other regulation requires us to share this data (for example, because of a request by a tax authority or in connection with any anticipated litigation)

You will not receive marketing from any other companies, charities or other organisations as a result of giving your data to us.

Website Cookies

Only technical cookies as defined by the European Cookie Directive are used on this website to ensure it runs smoothly.

Malware/Spyware/Viruses

Neither Enlighten Coaching nor the website provider knowlingly permit the use of malware, spyware, viruses, and/or other simillar types of software.

Links

The Enlighten Coaching websites may include links to other sites, not owned or managed by us. We cannot be held responsible for the privacy of your personal data collected by these websites or any data that you might share with such linked websites not managed by us. You should refer to each website’s respective privacy policy and practises prior to disclosing any data.

How we protect your data

We use technical and organisational safeguards to ensure that your personal data is secure. We limit access to data on a need-to-know basis and take appropriate measures to ensure that such data is only used in accordance with this Privacy Notice.

However, please be aware that there are always inherent risks in sending data by public networks or using public computers and we cannot 100% guarantee the security of data (including personal data) disclosed or transmitted over public networks.

If you suspect any misuse or loss of or unauthorised access to your personal data please let us know immediately.

If there is a data breach (or a suspected one) it will be reported to the data protection regulator and the individuals who have been affected within 72 hours of us becoming aware of the breach.

How long will we keep your data?

We will keep your personal data in respect of financial transactions for as long as the law requires us to for tax or accounting purposes (which may be up to seven years after a particular transaction).

In the case of people undergoing coaching agreements with Enlighten Coaching, all data will be permanently deleted / securely destroyed after 7 years from the end date of their last session. Please note that in certain circumstances, we may hold this data for a longer period if for example we believe in good faith that the law or relevant regulators require us to preserve your data.

If you have shared a business card or contact information for your own business development purposes it remains within these systems indefinitely, unless either we decide to purge old data or you notify us of changes or request deletion.

In respect of other personal data, we will retain it for no longer than necessary for the purposes for which it was collected, taking into account guidance issued by the Information Commissioner’s Office.

Your rights to your data

How can you access, amend or take back the personal information that you have given us?

One of the GDPR's main objectives is to protect the rights of individuals with regards to data privacy. Where we hold your personal data, you have various rights in relation to it, which are set out below:

You have the right to be informed of what we do with your data and to know is what the purpose of collecting and processing is. 

You have the right to access your personal data and supplementary information so that you aware of, and can verify, the lawfulness of the processing. You can obtain the following: a) confirmation that your data is being processed and b) access to your personal data. We will provide this information within one month of the request and free of charge. 

You have the right to request us to rectify your personal data if it is inaccurate or incomplete.

You have the right to object to the processing of your personal data under specific circumstances. e.g. Direct marketing. Find out more at the ICO website.

You have the right to request the deletion or removal of your personal data where there is no compelling reason for its continued processing, although, this can only be done under specific circumstances. Find out more at the ICO website.

You have the right to restrict the data processing, however, this can only be done under specific circumstances. Find out more at the ICO website  .

You have the right to object to automated decision making and profiling under certain circumstances. Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to an individual, to analyse or predict aspects concerning the individual’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements. Enlighten Coaching does not engage in any sort of automated decision making or profiling of its clients based on personal data. Find out more at the ICO website.

You have the right to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability. This is commonly known as “data portability”. We will provide this in a structured, commonly used and machine-readable form, free of charge, and we will deliver it you in one month following the request. Find out more at the ICO website.

You may request details of personal data which we hold about you. If you would like a copy of the data held about you please contact us to obtain a Subject Access Request Form.

To get in touch about these rights, please contact us, using the details provided at the end of this policy. We aim to deal with your request without undue delay, and in any event within one month (subject to any extensions to which we are lawfully entitled). Please note that we may keep a record of your communications to help us resolve any issues which may be raised.

Contact Information

If you would like more information, or have any questions about this policy, to make a formal complaint about our approach to data protection or raise privacy concerns, please contact:

 
Email:   info@enlightencoaching.co.uk
Phone: 07933253689
 

Information provided by you via general email enquiries to Enlighten Coaching such as your email address is used only to respond to your enquiries in the ordinary course of business and is never shared with third parties.

If you are not happy with the response you receive after making a complaint, then you can raise your concern with the relevant statutory body:
Information Commissioner’s Office: 
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF 

Tel: 0303 123 1113

Changes to this Privacy Notice

Our Privacy Notice may change from time to time, so please check this page occasionally to see if we have included any updates or changes, and that you are happy with them.

(Last updated: 22 May 2018)